Metrics That Matter — RPC, FCR, B/100 calls, and how to dashboard them
Evert VorsterPublished on: 24/11/2025
Cut the noise and track three metrics that predict revenue: RPC, FCR, and B/100. See how to define them, set targets, and build a lightweight dashboard in InOne CRM so ops, finance, and sales talk the same language.
RPC ratefirst call resolutionbookings per 100contact center metricsInOne CRM dashboards
